FAQ

A：On the Android side, click the “Consult Customer Service” button on the “My” page of the personal homepage; On the PC side, click “Contact Customer Service” at the top right.

A：Renew it in advance, and the time can be accumulated.

A：Yes, changing the device is equivalent to getting a new device, and the data will be cleared.

A：No. When you restart the cloud phone, it is just the original device that restarts, and the data won’t be cleared.

A：Currently, cloud phones support accessing the local mobile phone camera. If you want to use the camera permissions, you need to go to Settings – Manage Cloud Phone Permissions in the APP to enable or disable the camera permissions for one or multiple cloud phones.

A：Currently, all Android cloud phones have sound, and the sound can be heard on both Android devices and the PC side. You can turn the sound of the cloud phone on or off in the settings within the APP. The voice function is supported. In the settings within the APP – Manage Cloud Phone Permissions, you can turn the microphone function on or off for a single cloud phone.

A：After the purchase is complete, the page will automatically redirect back to the cloud phone list (the cloud phone list can be swiped left and right). If the new ‘Cloud Phone’ does not appear, please pull down the cloud phone interface and swipe the phone screen up and down to ‘Refresh’, or exit the vplayer cloud phone and re-enter to check. If the newly purchased ‘Cloud Phone’ still does not appear, please contact customer service for assistance.

A：This situation occurs because the cloud phone has not been operated for a long time and is automatically disconnected to save server resources. Disconnecting does not affect the operation of the cloud phone. Reconnect to continue using it.

A：Due to the wide variety of games on the market and differences in optimization compatibility between them, there is a chance of crashes and disconnections. If you experience crashes or disconnections, you can go to Settings – Applications – (installed game or application) – Storage – Clear Cache within the cloud phone, then restart the cloud phone and observe again. If crashes occur frequently and the operation is ineffective, you can contact online customer service for...

A：You can try to replace the device and restore the factory, if not, please contact customer service.

A: No, the network speed of the cloud phone depends on the bandwidth network speed of the cloud data center, and has nothing to do with the network speed of the real machine.

A： At present, the activation code can be used on both mobile apps and PC devices. The specific path to view the activation code is: Android: My – Activation Code – Add Cloud Phone or Cloud Phone Renewal; PC version: Home page – Activation code – Add cloud phone or cloud phone renewal.

A: VPlayer accounts are interconnected across different versions, and one account can log in to any version without the need for re registration.

A： Supports Android operating system 5.0 and above devices, and supports computer operating systems Winxp/Win10.

A： The activation code is used to activate a new “cloud phone” or renew an existing “cloud phone” for a certain number of days. You can obtain it by participating in official activities.

A: VPlayer “Cloud Phone” is an independent and pure “Cloud Phone” exclusively for you. After the expiration of the “Cloud Phone”, the system will host and restore the factory settings, clearing all information in the “Cloud Phone” without causing personal information leakage.

A： Log in to the VPlayer account, enter the “Cloud Phone” list interface, click the settings button below the cloud phone screenshot to see the function interface. The functions include refresh, name modification, one click new device, file upload, restart, factory recovery, etc.

A: One account can apply for multiple “cloud phones”, and users who need multiple “cloud phones” do not need to register a VPlayer account again. Currently, a maximum of 2000 cloud phones can be applied for under one account.

A： The resolution of Android Cloud mobile phone is 720 * 1280, with a DPI of 320;

A: VPlayer “Cloud Phone” runs in the cloud and does not consume local data or electricity during the hosting process. However, when operating VPlayer “Cloud Phone” through the VPlayer APP, local data will be consumed. In this case, it is recommended to use WIFI. Note: Downloading games on cloud phones will not consume additional data on your phone itself.

A： 1) Official website address https://www.tianxinserver.com/ Choose between downloading the “PC (computer) version” or the “Android version”. (2) Open the VPlayer software and click “Register Now” to proceed. (3) Click on the “+” sign to add and purchase a new “cloud phone”. (4) In the “Cloud Phone List” interface, click on the Cloud Phone to enter, and then click on the application. (5) Find the game you are playing in the...

A： At present, VPlayer “Android Cloud Phone” is divided into Android 10 system and supports most mobile games on the market.

A: VPlayer cloud phone is another phone in your cloud, providing remote control services and intelligent hosting services for applications or games. The hosting process does not consume your local data and battery.