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Abnormal issues with cloud phones

Q:What should I do if the vplayer cloud phone often has a black screen?
A:You can try to replace the device and restore the factory, if not, please contact customer service.
Q:Is there a connection between my phone's internet speed and the cloud phone's performance?
A: No, the network speed of the cloud phone depends on the bandwidth network speed of the cloud data center, and has nothing to do with the network speed of the real machine.