Client usage issues

A：Renew it in advance, and the time can be accumulated.

A：Yes, changing the device is equivalent to getting a new device, and the data will be cleared.

A：No. When you restart the cloud phone, it is just the original device that restarts, and the data won’t be cleared.

A：Currently, cloud phones support accessing the local mobile phone camera. If you want to use the camera permissions, you need to go to Settings – Manage Cloud Phone Permissions in the APP to enable or disable the camera permissions for one or multiple cloud phones.

A：Currently, all Android cloud phones have sound, and the sound can be heard on both Android devices and the PC side. You can turn the sound of the cloud phone on or off in the settings within the APP. The voice function is supported. In the settings within the APP – Manage Cloud Phone Permissions, you can turn the microphone function on or off for a single cloud phone.

A：After the purchase is complete, the page will automatically redirect back to the cloud phone list (the cloud phone list can be swiped left and right). If the new ‘Cloud Phone’ does not appear, please pull down the cloud phone interface and swipe the phone screen up and down to ‘Refresh’, or exit the vplayer cloud phone and re-enter to check. If the newly purchased ‘Cloud Phone’ still does not appear, please contact customer service for assistance.